Help Center

Missing / Wrong items

If you received a wrong item or something is missing, do this:

• Take clear photos of the received items and packaging.
• Note the missing/wrong item name and quantity.
• Report immediately via Report an Issue.

Delayed delivery

Delivery time can change due to traffic, weather, or vendor preparation time.

• Wait a few minutes during peak hours.
• If it’s still delayed, contact support (email/phone) or use Report an Issue.

Vendor not accepting

If a vendor is not accepting your order, possible reasons:

• Vendor busy / closed / out of stock
• High demand in your area

You can try another vendor or report the issue for help.

Payment successful but order not placed

If payment is done but order is not confirmed:

• Wait 5–10 minutes (sometimes confirmation takes time).
• Check if order appears again after refresh.
• If still missing, report via Report an Issue with payment screenshot/UPI reference.

Refund status

Refunds (if approved) typically take 5–10 business days depending on bank/payment method.

For full details, see Refund Policy.

Cancellation rules

Cancellation may be limited once the vendor starts processing or delivery is assigned.

For full details, see Refund & Cancellation Policy.

OTP / login help

• Ensure your phone/email is correct.
• Check spam/junk folder for email OTP (if using email).
• Try again after a minute if OTP expired.

Profile update

You can update your name, phone, and other details from your profile page (if available). If not working, report the issue.

Address issues

Common address problems:

• Pin code incorrect
• House/flat number missing
• Landmark not added

Please update your address and add a landmark for faster delivery.