Refund & Cancellation Policy

FoodZoneLast updated: 07 Jan 2026

This Refund & Cancellation Policy explains how cancellations and refunds are handled for orders placed on FoodZone (food & grocery delivery). By placing an order, you agree to the terms below.

1) Order Cancellation

• Before acceptance/processing: You may be able to cancel an order if the vendor has not started processing it.
• After acceptance/processing: Once the vendor has accepted or started preparing/packing, cancellation may not be possible.
• Delivery in progress: Orders generally cannot be cancelled once a delivery partner has been assigned or the order is out for delivery.

2) Refund Eligibility

Refunds may be considered in the following cases (as applicable):

• Payment was successful but the order was not placed / not confirmed.
• Order was cancelled by vendor due to unavailability or operational issues.
• Wrong / missing items, or damaged items (supported by clear photo/video evidence within the reporting window).
• Quality issues (supported by clear evidence within the reporting window).

3) Non-Refundable Cases

• Change of mind after vendor has started processing/preparing.
• Incorrect address/phone number provided by customer causing failed delivery.
• Delayed delivery due to force majeure (traffic, weather, strikes, government restrictions).
• Minor differences in taste/packaging that do not indicate a quality issue.

4) How to Request a Refund

Please report issues as soon as possible from the Help Center or Report an Issue page. Include your order details and any supporting photos/videos.

• Email: foodzonesupport@gmail.com
• Phone: +91 89175 68630, +91 97786 39461

5) Refund Timeline

• After approval, refunds are typically processed within 5–10 business days depending on your bank/payment method.
• For UPI/wallets, it may be faster; for cards/netbanking, it may take longer.

6) Partial Refunds

In some cases, we may provide partial refunds (e.g., missing item refund) based on verification and vendor confirmation.

7) Contact

For any questions about this policy, contact us at foodzonesupport@gmail.com.